~ RETURNS ~
Your satisfaction is important to us! If there is a problem with your order, please contact us immediately so that we may resolve the issue promptly.
Items may be returned in new/unused/unworn condition, including all original packaging material, and any tags must still be attached. In other words, the item(s) must still be sellable.
Contact us for Return Authorization within 10 days of receiving your order. Items must be received by Mountain Laurel Mercantile within 30 days of purchase date. We recommend that you insure your package, since no refund will be issued if the package is lost or damaged in transit.
Once your return has been received in the proper condition, a refund will be issued or exchange item will be shipped, depending on the circumstance.
Returns may be subject to a 15% restocking fee, which will be subtracted from your refund. Shipping charges are non-refundable. Exchanges are not charged a restocking fee, but shipping charges still apply. Custom orders are not returnable.
No refund will be given for return shipments that arrive without prior authorization or more than 30 days after purchase. Shipments that are refused by the recipient and/or marked Return to Sender are considered unauthorized returns and are not refunded.
In the rare case of a manufacturer defect, we may ask you to return the item directly to the manufacturer. If you are unhappy with the performance of one of our products, please
contact us.
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